Privacy Policy

2. Information We Collect

We collect information to operate effectively and provide you with the best possible solutions. This information can be classified as follows:

• Information you provide directly to us:

  • Contact and Business Data: During our interactions, such as Discovery Sessions, we may request key information about your business, including its mission, operational processes, challenges, goals, and the technological systems you currently use. This includes contact details like your name, email, phone number, and company name.

  • Communications: If you contact us through forms on our website, email, or any other means, we will collect the information contained in those communications.

• Information we collect automatically:

  • Browsing Data: Like most websites, we collect information that your browser sends automatically, such as your IP address, browser type, referring/exit pages, and the dates and times of your visits.

  • Cookies and Similar Technologies: We use cookies to enhance your experience, analyze site performance, and for marketing purposes. For more details, please see the "Use of Cookies" section.

• Information we collect from public sources:

  • Lead Prospecting Data: As part of our lead generation strategy, we identify companies that fit our target client profiles. To do this, we rigorously collect and validate contact information (names, emails, social media profiles) from publicly accessible sources like corporate websites and social media profiles.

• Client's Customer Information (as Data Processors):

  • For specific services like our Intelligent Customer Service (SaaS), we operate as a data processor. This means we process our clients' customer information (e.g., inquiries, appointment data) on behalf of and under the instruction of our client.

3. How We Use Your Information

We use the collected information for the following fundamental purposes:

• To provide and improve our services:

  • We use information from Discovery Sessions to diagnose your needs and design a tailored Project Proposal.

  • To execute projects and develop the contracted technological solutions, such as Custom Web and Mobile App Development.

• For communication and marketing:

  • To respond to your inquiries and provide you with the information you request.

  • To send personalized and strategic marketing communications, addressing the specific pain points of your industry or business profile.

  • For lead generation and qualification, allowing our sales team to focus on offering high-value solutions.

• For analysis and optimization:

  • To understand how visitors use our website and thereby improve navigation, content, and the user experience.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share information with third-party companies that provide services to us, such as hosting providers, data analytics platforms, and email marketing tools. These providers only have access to the information necessary to perform their functions and are obligated to protect it.

• Legal Obligations: We will disclose your information if required by law or in response to a valid request from a public authority.

• Business Transactions: In the event of a merger, acquisition, or sale of assets, your information could be transferred as part of the transaction.

5. Security of Your Data

We take the security of your information very seriously. We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights Over Your Data

In accordance with Costa Rican law, you have the right to:

• Access the personal information we hold about you.

• Rectify any personal information that is inaccurate or incomplete.

• Cancel the processing of your personal data when you believe it is no longer necessary for the purposes for which it was collected.

• Object to the processing of your data for specific purposes, such as direct marketing.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Use of Cookies

Our website uses cookies to distinguish you from other users, which helps us provide you with a good experience when you browse and allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

8. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with an updated effective date. We recommend that you review this page periodically to stay informed of any changes.